Please download Acronis Report utility available at and run it, create a report and send it to us. Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)" Open Start\Programs\Accessories\System Tools\System Information In case the issue remains please attach the following diagnostic information to your next reply. Please note, that checking the C: drive may require you to reboot the machine. Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Go to the Command Prompt (Start -> Run -> cmd) If the issue persists could you please check the disks for errors: You can always download the latest build of the program from your account under Registered Products. First of all please make sure that you are using the latest build of the program. I understand the issue you have and do my best to solve it.
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